Hotel Night Auditor/Front Desk Agent

Hotel Night Auditor / Front Desk Agent – SureStay Plus Hotel by Best Western – Salmon Arm

61 10 Street SW, Salmon Arm, BC V1E 1E4 – From $19.50 an hour

We are seeking a dedicated and detail-oriented Night Auditor to join our team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, performing nightly audits, and providing exceptional customer service to guests. The ideal candidate will possess strong communication skills and have a passion for hospitality.

What you get to do in this role:

• Audits, balances, and reports on the various areas of the hotel (e.g., rooms, front desk) to provide accurate and timely financial information on the hotel’s operational performance for the day. Oversees front office/front desk operations during the overnight shift.
• Checks front office accounting records for accuracy and compiles information for the hotel’s financial records.
• Tracks room revenues, occupancy percentages, and other front office operating statistics.
• Prepares summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.
• Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers.
• Verifies all account postings and balances.
• Summarizes results of operations and prepares reports for management.
• Performs duties of the Front Desk Agent.
• Performs other duties as assigned.

What candidate traits are needed to be successful in this role?

• High school diploma or equivalent/Accounting background preferred.
• Strong customer service orientation and skills.
• Present a professional image, and able to communicate well with both guests and employees/Ability to operate front office equipment and computers.
• Ability to compile facts and figures.
• Ability to understand principles of auditing, balancing, and closing out accounts/Ability to work a flexible schedule, including weekends and holidays.

Join our team as a Night Auditor and be part of creating memorable experiences for our guests while ensuring the operational integrity of our hotel during the night.

To apply: send resume to sstay62115@gmail.com

Experience: Customer service: 1 year (required)

Work Location: In person